Payment, Return & Refund, and Order Policy
We accept payments by cash (VND), bank transfer, or major credit cards.
All personal and payment information is secured and encrypted by our Payment Provider.
Please call or email us if you have any questions or issues with a payment at firstname.lastname@example.org or +84 (0) 96 1539500
RETURN & REFUND POLICY
To provide the best customer satisfaction, we provide the following:
Please contact us if you have any questions regarding the Return & Refund Policy by emailing us at email@example.com
Preparation of your order will begin immediately after your order has been confirmed.
If you receive an order that is different from your receipt, we sincerely apologize. Please call us at +84 (0) 96 1539500 as soon as you notice that there was an error in your order and we will correct and replace the order.
You will be asked to pay the difference of the balance if the new order has a greater value than the order received in error in the same method as the original order.
In the rare occasion that you do not receive the order that is on your receipt, we will make it up to you. please call us at +84 (0) 96 1539500 as soon as you notice that any order items were not received in your delivery. You may cancel the missed items before we prepare it without any question, and we will refund the amount to you in the same method as the original payment.
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is delivered.
ORDERS CANCELLED BY DELIVERY SERVICE PROVIDERS
It’s possible our Deliver Service Providers might cancel the delivery if they’re unable to find or reach you. When they arrive at your delivery address, they’re prompted to call you so it’s a good idea to keep your phone nearby when you’re expecting the order to arrive. If a delivery partner made a reasonable effort to contact you after arriving at your designated location, you may not be eligible for a refund.
RIGHT OF ADMISSION RESERVED
As a private business, it is the right of Winking Seal Beer Co.™ to deny or refuse service / access to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for all customers.
Please note: we strive to prepare and package our items to preserve the high quality of the product. Keep in mind the temperature and consistency of some items may vary slightly after being packaged.
If 25% or more of the items ordered have been consumed or removed we cannot issue any discount, refund or store credit. If the product has been discarded, repackaged or tampered with then we cannot verify its origin or issue and cannot issue any discount, refund or store credit. Also, we will only prepare a second order in all situations and we will not prepare a third order replacement.